There are many people who have helped this FAQ improve over time - MVPs and newsgroup users. I thank all of you who have made the newsgroups, anti-malware websites and dedicated mailing lists into such a wonderful resource.
Read the advice at my prevention link to reduce the chances of your computer being infected.
Before trying to remove spyware:
Back up all essential data.
Download the recommended software (points 1 to 8 below)
After all software has been downloaded, installed and updated disconnect the computer from the internet and/or any network to which it may be attached.
The software you should download and have ready to use is:
Thursday, July 21, 2005
Troubleshooting browser hijackings
Troubleshooting browser hijackings:
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